Rose and Bone Byron Shire 2026

Refund Policy

By enrolling in this Immersion, you are making a conscious commitment to yourself, to us, and to the container we are creating together. Your place has been factored into our budget and requires significant preparation and resourcing - including staffing, venue, and material costs. It is therefore held exclusively for you.

We do not offer refunds for change of mind, including if you choose to withdraw from the Immersion at any stage. It is natural for depth work to bring up internal edges or discomfort; this is part of the process and not grounds for a change-of-mind refund. Once the container has commenced, your place cannot be reallocated or resold, and the financial commitments associated with your enrolment therefore remain in effect.

If you are unable to participate due to serious and unexpected circumstances outside your control - such as major illness or a genuine family emergency - you may apply to:

• Transfer your place to a future offering, or
• Offer/sell your place to a friend or nominated person, provided this occurs before the Immersion begins and is subject to our approval.

We may request reasonable supporting documentation so we can understand your situation. Approval of a transfer is at our sole discretion and depends on timing, capacity, and the nature of the circumstances.

If we are required to cancel or postpone the Immersion due to circumstances beyond our control, we will first attempt to reschedule within 6 months. If you cannot attend the rescheduled dates, or if the Immersion must be cancelled entirely, we will work with you to arrange an appropriate remedy in accordance with Australian Consumer Law.

Payment Terms

All prices are in Australian dollars and inclusive of GST. Payment is required by credit card or direct debit via Stripe. We do not have access to your credit card details.

If you experience any difficulty in meeting your agreed payments, you must contact us before your next invoice is due to discuss the situation and arrange an alternative payment plan.

If your payment is late, you will receive three automatic reminder notifications. If payment is still not received, a team member will reach out to check if there are extenuating circumstances. This will incur a $35 administrative fee, which covers the setup of a new payment plan.

If you miss a payment date and do not respond to reminders, your participation will be considered cancelled. All payments made to date are non-refundable, and any outstanding balance on your payment plan will still be owed in full.

A ‘change of mind’ or choosing to withdraw from the course at any stage does not meet the criteria for a refund and does not exempt you from completing the remaining instalments. Your enrolment secures a place held exclusively for you, which is factored into staffing, resourcing, venue, material preparation, and overall program budgeting. Once the container has commenced, this place cannot be reallocated or resold, and the financial commitments associated with your enrolment therefore remain in effect.

If payments remain unpaid after this point, your account may be referred to a debt collection agency.